Return policy

You have the right to cancel your order within 30 days of receiving it, without giving any reason. After canceling, you have an additional 30 days to return the product. Once we receive it, you will be refunded the full order amount, including shipping costs.

Please note that return shipping costs from your home to our store are at your own expense. For exact rates, please check with your chosen courier.

If you exercise your right of withdrawal, the product must be returned with all accessories and, where reasonably possible, in its original condition and packaging.

To use this right, please contact us at Vellioralondon-klantenservice@outlook.com. Once your return has been received in good condition, we will refund the order amount within 30 days of your notification.